YOUR INFORMATION AND YOUR CHOICES
Last updated: September 19, 2026
Nexus Flow One operates this website and provides website strategy, design, development, branding, search visibility, content, marketing, and related professional services. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a form, purchase a service package, communicate with us, or use our services.
Information we collect
- Contact and business information, including your name, email, telephone number, company, billing details, and project information.
- Order and transaction information, including packages purchased, payment status, and project history. Payment-card information is processed by Shopify and its payment providers; we do not receive complete card numbers.
- Materials you submit for a project, including brand assets, content, goals, audiences, access details, requirements, feedback, and communications.
- Device and usage information, including IP address, browser type, device identifiers, referral information, pages viewed, and website interactions.
- Marketing preferences and information submitted through forms, surveys, inquiries, or support requests.
How we use information
- To process purchases, answer inquiries, evaluate project fit, and deliver contracted services.
- To create scopes, schedules, designs, websites, content, reports, and other agreed deliverables.
- To operate, secure, analyze, troubleshoot, and improve the website and services.
- To communicate about orders, projects, support, policy updates, and permitted marketing.
- To prevent fraud, protect rights and safety, enforce agreements, and comply with law.
How we disclose information
We may disclose information to Shopify; payment processors; hosting, analytics, email, scheduling, cloud-storage, development, and professional-service providers; project subcontractors under appropriate obligations; authorities when legally required; and parties involved in a merger, financing, or sale. We do not sell personal information for money. Certain analytics or advertising activities may be treated as “sharing” or targeted advertising under some laws, and applicable opt-out rights will be honored.
Shopify
This store is powered by Shopify. Information submitted through the store is processed by Shopify and may be transferred to providers in other countries. Learn more in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.
Cookies and analytics
We and our providers may use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, measure performance, understand use, prevent fraud, and support advertising. Browser settings and website consent controls can manage certain technologies. Disabling cookies may affect functionality.
Retention and security
We retain information as reasonably necessary to provide services, maintain transaction and project records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable safeguards, but no transmission or storage system can be guaranteed completely secure.
Your rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about how personal data is used, and to opt out of certain targeted advertising or marketing. We may need to verify your identity. Promotional emails include an unsubscribe option; transactional and project messages may still be sent.
International processing
Your information may be processed in countries other than where you live. Where required, appropriate legal transfer mechanisms are used by us or our providers.
Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information.
Third-party links
Our website may link to platforms we do not control. Their practices are governed by their own policies.
Policy changes
We may update this policy for operational, legal, or regulatory reasons. The revised version will be posted with a new date.
Contact
For privacy questions or requests, email contact Nexus Flow One through our secure contact page.